Refund policy

All Sales Final; Exceptions for Damage/Defect and Digital Delivery Failures

All sales are final. Except as expressly stated in this Section, Customer may not cancel an order and Seller does not accept returns, exchanges, or refunds.

1. Physical Products — Damage in Transit or Defects

(a) Eligibility. Seller will provide a replacement or, at Seller’s option, a refund only for a physical product that (i) is delivered in a damaged condition, or (ii) is materially defective at the time of delivery (each, a “Physical Issue”). “Damaged” means physical damage that materially affects the product’s intended use and is not caused by Customer, misuse, improper storage, or normal wear and tear.

(b) Notice Deadline. Customer must notify Seller in writing of any Physical Issue within 7 calendar days after delivery (as shown by carrier tracking). If Customer does not provide timely notice, the product will be deemed accepted.

(c) Documentation and Inspection. Customer must provide reasonable evidence of the Physical Issue, including photographs of (i) the product, (ii) the inner packaging, and (iii) the outer shipping box (including the shipping label), and any other information Seller reasonably requests. Seller may require Customer to retain the product and all packaging for inspection and/or return the product after receiving a return authorization and instructions from Seller.

(d) Limited Remedy. If Seller verifies a Physical Issue and Customer has complied with this Section, Seller will, at its option: (i) replace the product (including standard shipping), or (ii) refund the amounts paid for the affected product (and, if applicable, standard shipping). This is Customer’s sole and exclusive remedy for a Physical Issue.

2. Digital Products — No Returns; Limited Remedy for Non-Delivery/Access Failure

(a) No Returns After Delivery. Due to the nature of digital products (including downloads, license keys, access codes, subscriptions, and other digital content) (“Digital Products”), Digital Products are non-returnable and non-refundable once delivered, accessed, downloaded, a license key is revealed, or an access code is provided.

(b) Non-Delivery/Access Failure. Seller will provide a replacement link/key, restore access, or (at Seller’s option) refund only if the Digital Product is not delivered or cannot be accessed due to a technical error attributable to Seller (a “Digital Delivery Failure”).

(c) Notice Deadline. Customer must notify Seller in writing of a Digital Delivery Failure within 5 calendar days after purchase (or, for subscriptions, after the failed access attempt). Customer must provide the order number and reasonable details of the issue.

(d) Exclusions. A Digital Delivery Failure does not include issues caused by Customer’s equipment, software, internet connection, security settings, compatibility limitations disclosed on the product page, or failure to follow provided instructions.

3. Chargebacks and Disputes

Before initiating a chargeback or payment dispute, Customer must contact Seller at info@slolife.co and provide a reasonable opportunity (at least 15 business days) to investigate and, if applicable, provide the remedies described above.

4. No Other Warranties or Remedies

Except for the limited remedies in this Section, Seller makes no refunds and provides the products “as is” and “as available” to the maximum extent permitted by law.